FindIt@Flinders: user experiences of the Primo discovery search solution

Abstract

In September 2011, Flinders University Library launched FindIt@Flinders, the Primo discovery layer search to provide simultaneous results from the Library’s collections and subscription databases. This research project was an exploratory case study, which aimed to show whether students are finding relevant information for their course learning and research. The Library staff ran student usability sessions and an online survey for this search interface. These two methods uncovered data on what elements participants are finding useful or not useful, and what problems they are encountering. The results of this study showed a variety of feedback, which was mainly positive. This feedback has informed how the Library can modify Primo for a better user experience and incorporate beneficial approaches to FindIt@Flinders into its student training plan.